Cuckoo Boom — Support
Something not working, or an idea for the game? We read every message.
Email us at info@xymyx.com. We usually reply within a couple of business days.
Before you write
These are the things people ask most. If your question is here, the answer is probably faster than an email.
- The game asks for my age when I open it. That screen appears once and decides only whether you are shown standard or child-directed ads. We never store your age itself. See the Privacy Policy.
- My progress disappeared. Your best score and settings live on your device only, with no account and no server. Deleting the app, or clearing its data, erases them permanently and we cannot restore them.
- The game is paused and asks me to rotate. Cuckoo Boom is played in landscape. If the screen stays vertical, check that rotation lock is off.
- An ad did not load, or I did not get my reward. Rewards are granted when an ad finishes playing. If one fails to load, try again from the next stage screen.
- I want to report a bug. Please include your device model, system version, and the game version shown on the title screen.
Privacy
Cuckoo Boom has no accounts, sign-in, or server that stores your game progress. Full details are in the Privacy Policy.
Soporte en español
¿Algo no funciona, o tienes una idea para el juego? Escríbenos a info@xymyx.com y te responderemos en un par de días hábiles.
Para reportar un error, incluye el modelo de tu teléfono, la versión del sistema y el número de versión del juego que aparece en la pantalla de inicio.